Frequently Asked Questions

You can find detailed information about our first aid courses here. 

We offer group and student discounts.

Under the Health and Safety at Work Act 2015, employers must ensure that people are available at the workplace who are trained in administering first aid. These people are called workplace first aiders. The type of training and number of first aiders must be adequate for your workplace.

WorkSafe recognises that some workplaces have greater risks of injury and illness because of the sort of work they do. These risks are an important factor in deciding first aid requirements, because different first aid facilities may be needed for different activities.

Employers are required to provide first aid that takes into account the individual circumstances of their workplace. Circumstances that can affect your first aid needs include things like hazards common in your industry or workplace, the number of employees you have, and how far away you are from medical help.

NZQA’s requirements for first aid training are described in a document called ‘First Aid as a Life Skill’. An important requirement for first aid training is the training and assessment time. There are minimum requirements for both the initial and refresher training:

· 12 hours for first aid training assessed against unit standards 6400, 6401 and 6402;

· 8 hours for first aid training assessed against unit standards 6401 and 6402; and

· 6 hours for refresher or recertification training.

If you are unsure about the requirements for your workplace, please call us. We are happy to talk to you and help you understand your first aid training needs.

“First aiders are workers trained to give first aid. You must provide your own first aiders at the workplace or provide your workers with access to other trained first aiders (for example, from nearby businesses)… Providing first aid is an important part of providing a safe and healthy work environment but it does not replace the need to assess work risks and eliminate or minimise.” (Worksafe)

Yes.

Specifically, MediTrain is registered by the NZQA as a Private Training Establishment under the provisions of the Education and Training Act 2020. We have been granted consent by NZQA to assess first aid unit standards and our training is moderated through national external moderation. In addition, we also carry out comprehensive self-assessment. This means that our instructors, our first aid course content and our delivery methods are continually quality checked. This gives you the assurance that our first aid training is up-to-date and delivered in a way that ensures your learning.

Our training prepares you to be an effective first aider in your workplace, home or community. Our NZQA-approved Workplace First Aid course supports workplaces and organisations in meeting their compliance requirements.

We recommend this. Having the unit standard credits registered on your NZQA Record of Achievement is required for some workplaces (e.g. Department of Corrections) and some programmes of study (e.g. BCITO apprenticeship).  Registering the credits is beneficial for everyone as it is evidence of having completed first aid training delivered by a NZQA-accredited provider, which is a WorkSafe requirement. 

The best way to make a booking is to book online. Alternatively, you can book by email, by phone or in person.

You will receive an invoice when you book your first aid course. This will include payment instructions.  Payments can be made via online banking, PayPal, Debit Card & Credit Card. A link will be included when your booking is confirmed.

For further details about our t's & c's for payment please contact info@firstaid.kiwi 

Yes.

We will send a confirmation email to the email address provided to us at the time of booking. The confirmation email includes important information for your training, including the Student Learning Pack (consisting of an Information Pack and a 4-page Worksheet), start and finish time of your first aid course, your course fee and what to bring.

Please read your confirmation email carefully.

If you are not able to attend your course and would like to change your date more than 48 hours before the start time, please contact us as soon as possible. You can request one change of date free of charge, while additional changes may incur a rebooking fee. All course changes are subject to availability.

To request a change, please email or call us.

Changes less than 48 hours before the start of your first aid course date are treated as a cancellation. See the next question for information about that.

If you are unable to attend your first aid course, please notify us, by email, as soon as possible.

If you have paid in advance, a full refund will be provided when you notify us, by email, more than 48 hours before the start time of your first aid course.

If you cancel within 48 hours but before the start of your first aid course, you can rebook for a first aid course held within 30 days of the original date (subject to availability).  Cancellation must be submitted by email. 

If you do not cancel before your course date, you may still be required to pay the full course fee. However, you can rebook for a first aid course held within 30 days of the original course date (subject to availability). The offer to rebook is granted one time only.

If you would like to organise a group booking with us, please contact us via email or give us a call.

Group bookings are courses organised and booked for a workplace or organisation. The course fee is due on the day of course date or as specified on the invoice (unless arranged otherwise).

Certificates will only be issued after payment has been received.

Group booking course dates can be changed provided we receive at least 5 working days’ notice. Alternative dates are subject to availability.

If the group booking is cancelled within 5 working days prior to the course date, a cancellation fee of $450 will apply.

No refund will be issued for non-attendance by individual students at a group booking. As a courtesy, those who did not attend the course can attend one of our public courses within 30 days of the group course date.

First aid recertification (or refresher) training is required every two years to maintain your certificate.

To be eligible for recertification training, you must hold a valid first aid certificate that is no older than 2 years and 3 months. Your recertification training can only revalidate your existing certificate.

To attend workplace first aid recertification training your previous certificate must show that your previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

If your certificate is not renewed within three calendar months from the second anniversary date of issue, you will have to complete full first aid training. This means that, in order to obtain a recertification certificate, you must complete all parts of your recertification training within 2 years and 3 months of the date of your previous certificate. This includes completing your first aid course and handing in your completed Student Learning Pack Worksheet.

If you have not done your previous training with us, we need a copy your previous certificate for verification before, or on, the course date. Please provide your previous certificate at the time of booking or some other time before your first aid course if possible as this will make the course day less complicated for you and us. You can email us a copy or a photo of it.

If you are unable to provide a valid previous certificate, you can attend an additional session to enable you to complete a full workplace first aid course within 30 days of your course date. You will need to pay for a full workplace first aid course.

You are required to have an acceptable level of spoken English. A translator may be used, with prior consent from MediTrain when you are not a confident English language speaker.

If you require support because of difficulties with the English language, you must contact us at least 24 hours before your first aid course so that we can discuss this with you.

If you have any learning difficulties that may require extra support during your training, you should contact us at least 24 hours before your first aid course so that we can discuss this with you and make appropriate arrangements if necessary.

To prepare for your course date please:

• Complete your student learning pack worksheet. Make sure you read the student learning pack carefully as this provides necessary information and instructions.

• Make arrangements for your day to ensure that you can arrive on time and can stay until your scheduled finish time. Please note that traffic can be heavy during peak hours at the start of the day.

• If you need to leave early, please talk to your instructor or reschedule your course date.

• Check your confirmation email for details (for example, address of venue, parking, lunch arrangements and payment).

The self-directed student learning pack is a component of your Workplace First Aid or Workplace Revalidation course as your course is taught through a combination of home and classroom learning.

You must complete it before the time of your first aid course. You cannot work on your student learning pack worksheet during the breaks of your first aid course because that would mean you miss out on breaks and therefore your learning would be less effective.

Doing the student learning pack worksheet before your course date prepares you for your first aid course. Therefore, importantly for you, completing the student learning pack worksheet before your first aid course means that we can issue your certificate within 10 working days of your first aid course (providing all other requirements of your training are met).

Free car parking is available at most of our venues. Options will be outlined in your confirmation email. If only paid parking is available, you will be notified at the time of booking. Students who park illegally or in areas not designated for parking will be asked to move their vehicle.

The start time of your first aid course is confirmed in your confirmation email.

For our publicly scheduled classes, you are asked to sign in at least 10 minutes prior to the start of the course. You will be able to meet your instructor and settle in with a tea or coffee. *This is not possible whilst there is Covid in the community* 

Training starts at 8am.

Please note that if you arrive before 7.45am you may be asked to wait outside until the classroom is set up.

We start on time.

If you are late you may not be able to join the first aid course and must reschedule.
This is because you would be missing content, interrupt other students and fail to meet NZQA time requirements. 
We allow a 15 minute window for late arrivals to join in with the course, after this you will be required to re-book on to a different date.

If you are running late & know you are going to be more than 15 minutes late to your course, you are advised to re-book by contacting the office on info@firstaid.kiwi or 07 544 3544 Extn 1. This is because we cannot guarantee you will be able to join in with the course if you are more than 15 minutes late.

You must also return on time from any breaks.

When you arrive at your first aid course your instructor will welcome you. The instructor will explain the structure of the first aid course at the beginning of the day.

Your first aid course comprises a series of sessions covering the course content and different delivery methods that will keep you interested and active throughout the day. There will be some delivery by the instructor but most of the day you will participate in learning and assessment activities.

Students can expect a classroom style first aid course where they will receive instruction from the instructor as well as working with a group of other students to complete learning activities.

The instructor is available to clarify anything the student is unsure about and support them in successfully completing the assessment.

MediTrain provides a respectful, safe and enabling learning environment. No harassment or discrimination will be tolerated. All students and MediTrain staff share responsibility for achieving such an environment. If you feel harassed or discriminated against, please raise this with your instructor as soon as possible. You can also ask your instructor who else you can talk to. If this is not practical, you should submit a grievance in writing via our website or by email to info@firstaid.kiwi

Every first aid course includes breaks. Tea, coffee and biscuits are provided during first aid courses scheduled by MediTrain.
We cannot provide refreshments whilst there is Covid in the community.

For group bookings, please refer to the information provided by your organiser.

Break times are given by your instructor. Please ensure you return back from breaks on time because you must attend the full first aid course.

Please turn off your mobile phone during class time and schedule any calls and/or text messages for break times. This is to ensure you don’t miss any aspects of the training and to respect other students and the instructor.

If you need to use your phone as a matter of urgency, please inform your instructor as early as possible.  If you are absent for too long, the instructor may not be able to assess you as successfully completing the course.

MediTrain’s courses are made up of student learning pack worksheets (completed in the student’s own time) + a full day or half day (depending on course type) practical first aid course.

Theoretical knowledge delivery by your instructor includes delivery, confirmation and recapping of relevant knowledge. This includes student discussion and opportunities for questions.  We minimise reading and writing as much as possible. However, a certain amount is required to meet NZQA requirements for example the student learning pack (homework) which includes a booklet to read and worksheets to complete.

Learning activities are set up for students to apply knowledge and skills and practice practical activities. Recap activities are specific activities designed to summarise knowledge and emphasise key messages, for example quizzes.

The course’s structure is designed to deliver effective training to ensure you receive opportunities for practice, questions and instructor feedback.

To achieve a certificate of completion and NZQA unit standards, you are required to demonstrate competency in a range of tasks, including simulated emergency situations. You must complete all assessment tasks. The forms of assessment will vary throughout your course. They may include questions from your instructor, teach-back (e.g. explaining what you have learnt), practical work (e.g. performing CPR on a manikin), written assessments (e.g. worksheets) and scenario assessments (e.g. managing a role-played simulated emergency situation).

Your instructor will explain what you are expected to do as part of your assessment and what you need to demonstrate in order to meet requirements. Please listen to and read all instructions carefully before the start of your assessment. You are expected to ask questions if you do not understand what is expected of you.

You will typically work in groups of 2 or 3 during scenarios. You are assessed one at a time. While you are assessed the other students are typically acting as patients or bystanders. You will each be assessed on a different scenario that is described on a scenario card. You will also receive resources to use during your assessment, for example first aid supplies, materials available for treatment and manikins for CPR and choking. You will be observed by your instructor or another student, and evidence of your performance will be documented. To confirm your understanding of first aid knowledge, your instructor may ask you to describe what it is you are doing and why you are doing it. On completion of each task, you will be told whether you have met the assessment requirements. If you have not yet met the requirements you will be provided with the opportunity to be reassessed.

If you are assessed as not yet competent on any part of the assessment, you will have at least one opportunity for reassessment. Scenario reassessments will be done using a different scenario. Your instructor will explain what you need to improve and give opportunity for further training if requested.

If you are not satisfied with the outcome of your assessment you can appeal the assessment outcome. In this event you are encouraged to speak with your instructor in the first instance. If you prefer, you can also contact other staff at MediTrain or NZQA (0800 697 296 or https://www.nzqa.govt.nz/about-us/contact-us/).

We as Essential First Aid Supplies provide both first aid kits and supplies both online & which can be dropped off locally in the Tauranga area: 

First Aid Kits can be found here: Kits

First Aid Supplies can be found here: Supplies

As long as you have met all course requirements, including assessment, payment and self-directed learning (student learning pack worksheet), an electronic certificate will be emailed out to you normally within 7 days of the course date. If you require the certificate urgently please contact the office directly on info@firstaid.kiwi   

Due to environmental reasons we no longer provide a hard copies of certificate's & have received great feedback on this initiative.

Your first aid certificate is evidence that you have completed all training requirements. First aid certificates are valid for a period of two years.

Yes. We will send an electronic certificate by email. 

If payment was the last outstanding component of your first aid training your certificate will be processed within ten working days.

If you would like to have unit standard credits recorded on your New Zealand Record of Achievement (NZROA), you need to inform us (preferably by completing the relevant section of your booking form) and provide us with your National Student Number (NSN) and date of birth. You should request credits within three months of completion of training, i.e. the date on your certificate.

If you do not have a NSN, you can complete a National Student Number Registration form and give this to your instructor or email it to us.

NZQA credits are processed within ten working days of your request or the date of your first aid course (if requested before that date).

MediTrain ensures the privacy of your personal information and complies with the Privacy Act 1993. Your personal information is stored in a secure database that is managed by MediTrain.

The information collected by MediTrain during the booking and enrolment process and during the period in which the student is enrolled at MediTrain is intended for use in connection with the education and well-being of the student and may be used by any of the staff of MediTrain or government department (NZQA, MOE) in connection with that purpose. You have right of access to and correction of the personal information collected by MediTrain.

We welcome any type of feedback. Feel free to talk to your instructor at any time. Also, you will receive an evaluation form at the end of your first aid course.

All students and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your instructor, administration staff or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

If you are not satisfied with any aspect of your training, please follow these steps:

1. In the first instance, speak with your instructor.
2. If the issue is still unresolved, speak with or write to the Training Manager (email info@firstaid.kiwi, send a letter by post, call or make an appointment to visit the Training Manager. If you choose to lay a formal complaint, please note that a written complaint must be received by MediTrain Bay of Plenty.
3. If the issue has still not been resolved to a satisfactory manner, you can contact our Head Office: 09 636 1377 / 0800 084 543 or contact the General Manager of Meditrain Ltd via email on adrian@meditrain.co.nz
4. If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/for NZQA information on how to make a formal complaint.